Because our creative services involve dedicated time, planning, resources and production work, payments made for confirmed orders are non-refundable.
By making a payment and confirming your project with Oddifly, you acknowledge and accept this Refund Policy.
Oddifly follows a strict no-refund policy for confirmed creative service orders and payments.
Once your order has been confirmed and payment has been received, the payment is considered final and cannot normally be refunded.
Creative projects require time and resources from the moment an order is confirmed. We may allocate design time, production resources, project scheduling and other operational resources specifically for your project.
Your project receives dedicated production time.
Research, concepts and design work may begin after confirmation.
Team and production resources may be scheduled for your order.
We encourage every client to discuss their project requirements with us before making payment.
Confirm the service you want.
Discuss your project requirements.
Understand the expected deliverables.
Clarify revision requirements.
Confirm pricing before payment.
Ask any questions before confirming the order.
After your payment and project requirements are confirmed, Oddifly schedules and begins the applicable creative work according to the agreed scope.
If you change your mind after confirming and paying for an order, the payment remains non-refundable.
Changes to the original project brief may be possible depending on the stage of the project and may require additional charges.
A change in personal preference, business plans, strategy or requirements after order confirmation does not automatically qualify for a refund.
If revisions are included in your selected service or package, they are provided according to the agreed project scope.
Requesting revisions does not create a right to cancel the project or receive a refund.
Delivery timelines depend on the type and complexity of the project, current workload, scope and the time required to receive necessary information, content or feedback from the client.
A delay in delivery does not automatically create an entitlement to a refund.
If additional information or feedback is required from the client, the project timeline may be affected accordingly.
Oddifly generally does not provide refunds for confirmed orders. However, if an exceptional circumstance occurs that requires special consideration, Oddifly may review the situation at its discretion.
Any exception to this policy does not create an obligation to provide the same exception in another situation.
Any approved exception will be considered on a case-by-case basis.
Where a project involves third-party services, licences, stock assets, hosting, domains, software, advertising platforms or other external costs, those costs may be subject to the third party's own refund and cancellation policies.
Such third-party charges are not automatically refundable through Oddifly.
We strongly recommend discussing your requirements with us before making payment if you are unsure about the service, scope, deliverables or pricing.
EMAIL ODDIFLY project@oddifly.comHave questions about your project before payment? We're happy to discuss the scope first.
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